Privacy Policy

Introduction

MAP FERRAMENTAS LTDA ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you shop at our hardware and tools store.

By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

As a retail hardware and tools store, we may collect the following types of information:

• Customer Information: Name, address, phone number when provided for deliveries or special orders.
• Identification: CPF/CNPJ for fiscal receipts (nota fiscal) when requested.
• Purchase Information: Products purchased and transaction history.
• Payment Information: Card payments processed through secure terminals.
• Special Order Details: Product specifications for custom orders.
• Professional Information: Company details for commercial customers.

How We Use Your Information

We use the collected information for the following purposes:

• To process sales and issue receipts
• To fulfill special orders and deliveries
• To notify you when ordered products arrive
• To provide product recommendations
• To maintain purchase history for returns and warranties
• To comply with fiscal and tax regulations
• To improve our product selection

Professional & Commercial Customers

For professional customers including contractors, builders, and companies, we may maintain business accounts with company information, CNPJ, and purchase history. This information helps us provide better service including volume pricing, credit terms where applicable, and project-based ordering.

Special Orders

When you place special orders for tools, hardware, or equipment not in regular stock, we collect specifications and contact information to fulfill your order. We may share your order details with suppliers to source the requested products. Order information is retained until fulfillment and for warranty purposes.

Payment Processing

Card payments are processed through secure payment terminals that comply with payment card industry standards. We do not store complete credit card numbers. Payment processing is handled by authorized financial institutions. Cash and PIX transactions are recorded for fiscal purposes.

Fiscal Documentation

For fiscal receipts (nota fiscal) with CPF or CNPJ, we collect your identification as required by tax regulations. This information is transmitted to tax authorities as required by law. We retain fiscal records as required by Brazilian tax legislation.

Warranty & Returns

We maintain purchase records to support warranty claims and returns. This includes proof of purchase, product information, and customer contact details. Warranty information may be shared with manufacturers to process claims.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Transaction records are stored securely. Access to customer information is limited to authorized store personnel.

Data Retention

Transaction records are retained for the periods required by Brazilian tax regulations. Customer purchase history may be retained to support warranties and returns. Special order information is retained until order completion and warranty period.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• With payment processors for transaction completion
• With suppliers for special order fulfillment
• With manufacturers for warranty claims
• With tax authorities for fiscal compliance
• When required by law or legal process

Your Rights

In accordance with Brazilian data protection laws (LGPD - Lei Geral de Proteção de Dados), you have the right to:

• Access your personal data held by us
• Request copies of purchase records
• Request correction of inaccurate information
• Request deletion of data (subject to legal requirements)
• Opt out of marketing communications
• Request information about how your data is processed
• File a complaint with the National Data Protection Authority (ANPD)

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. Significant changes will be posted in our store. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your information, please contact us: